1. Login to your eShipper account.
2. Click on the "Track" tab and select " Track Shipment" from the drop-down.
3. Enter the transaction number or tracking number in the "Tracking #" field under "Tracking Lookup."
4. Click "Submit.
5. You will see your shipment details. Click "Submit a claim" on the right-hand side of the screen.
6. Enter all the necessary details, including the value of goods, description of the shipment, detailed claim information including costs of goods, a description of the shipment, and if possible attach the cost invoice of your product.
7. Click "Save Claim."